Privacy Policy

This Privacy Policy applies to Batista DMC LLC ("Batista DMC", "the Company", "we", "us" or "our"), a Destination Management Company based in Miami, Florida, United States. We operate the website batistadmc.com (the "Website") and provide destination management, event logistics, hospitality and related services.

Our sister company, Land Airline, provides ground transportation services. References to Land Airline in this Policy reflect our operational relationship with that company.

This Privacy Policy applies to all personal information collected through the Website, through direct contact with the Company, and in the course of providing our services. By using the Website or engaging with our services, you agree to the practices described in this Policy.

We may collect personal information including: name, email address, phone number, company name, job title and professional role; country or market of operation; travel preferences, special requirements and service-related details; information provided through contact forms, inquiries or direct communications; payment or billing information required to process transactions, generally through third parties; communications via WhatsApp, SMS, social media, email or other channels; and technical data such as IP address, cookies and browsing behavior.

Information may be collected through Website contact and inquiry forms, WhatsApp communications, SMS messages, social media interactions, phone calls, third-party platforms, business partners, as well as through direct or indirect contracting of services.

Personal data will be used to plan, coordinate and execute experiences, event programs, logistics, hospitality and transportation services; prepare quotes and proposals and manage bookings, itineraries and complex operations; coordinate with third-party suppliers necessary for service execution (such as hotels, venues, activity providers and transportation partners, including our sister company Land Airline); provide customer and partner support; process payments and billing where applicable; carry out operational communications; execute marketing, advertising and remarketing campaigns across multiple channels; analyze user behavior and improve experience; and comply with legal obligations.

Within these operations, the Company may share relevant information with third-party suppliers, including data necessary for proper service delivery such as trip details, traveler preferences and special needs.

The Company may use automation tools, advanced analytics, artificial intelligence technologies and commercial management systems (including marketing and sales) to optimize its services, operations, communications and customer acquisition and retention strategies.

The Company processes personal data based on the execution of a requested service, its legitimate interest in operating and improving the business, and user consent where applicable, particularly for commercial communications.

The user agrees that the Company may contact them via WhatsApp, SMS, social media messaging platforms and email. These communications may include operational coordination, customer support, relevant service information and commercial communications. Users may opt out of commercial communications at any time.

The Company may share information with third-party suppliers and providers (such as hotels, venues, activity operators and transportation providers, including its affiliated sister company Land Airline), affiliated companies, technology platforms and business partners, limiting such information to what is necessary for service execution. Third parties may contact the customer or traveler solely in connection with service delivery.

The Website does not process online payments. Where payments are required for confirmed engagements, they are handled separately through invoicing or external payment platforms (such as Stripe). The Company does not store sensitive financial information directly, except in exceptional cases where users provide such data through other means, in which case it will be handled with reasonable security measures.

Due to the international nature of operations, personal data may be transferred and processed in different countries, including those with different levels of data protection. The user accepts such transfers as necessary for service delivery.

The Company implements reasonable technical and organizational measures to protect personal information. However, no system is completely secure, and absolute security cannot be guaranteed.

Personal data will be retained for as long as necessary to provide the service, comply with legal obligations, resolve disputes and maintain reasonable business records.

Users may request access to their personal data, correction of inaccurate information and deletion of data where applicable. Requests will be handled within a reasonable timeframe and may be sent to the contact email below.

The Company may use cookies, analytics tools such as Google Analytics, tracking pixels and similar technologies to analyze user behavior, optimize experience and run advertising and remarketing campaigns. The use of these tools may expand in the future.

The Company may modify this Privacy Policy at any time, with changes becoming effective upon publication.

Email: info@batistadmc.com

Location: Miami, Florida, United States